Cookie & Privacy Policy

This website is operated by ARK Heating & Plumbing Ltd, a family-run business based in Roydon, Essex. If you have any questions about this policy you can reach us on 07968 061567 or at arkhp@arkheating.co.uk.

Cookies are small text files that websites place on your device to make them work properly, remember your preferences and help us understand how the site is used. You can clear or block cookies from your browser settings at any time.

We keep cookies to a minimum. This website only uses:

• Strictly necessary cookies — needed for the site to load and for the contact form to work safely (for example, to protect against form abuse). These do not require your consent.
• Preference cookies — remember small UI choices such as whether you have dismissed a notice.

We do not use advertising cookies, cross-site tracking cookies or third-party analytics that profile you.

When you submit our contact form we collect the information you provide:

• Your name
• Your email address
• Your phone number (optional)
• The reason for contact (quote, general enquiry, fault or emergency)
• The message you write to us

We use these details for one purpose only: to reply to your enquiry and arrange the work you have asked us about. We do not sell, rent or share your details with third parties for marketing.

The form opens your own email app with the message pre-filled, so your enquiry is delivered to arkhp@arkheating.co.uk via your email provider. No copy is stored on this website.

We keep enquiry emails and job paperwork for as long as needed to provide the service and to meet our legal obligations (for example, gas safety records and accounting requirements). After that, your information is securely deleted.

Under UK GDPR you can ask us to confirm what information we hold about you, correct it, or delete it. To make a request, email arkhp@arkheating.co.uk or call 07968 061567. You also have the right to complain to the Information Commissioner’s Office (ICO).

Most browsers let you view, manage and delete cookies from their privacy settings. Blocking strictly necessary cookies may stop parts of this website from working correctly.

We may update this policy from time to time. The “last updated” date at the top of the page will always show the latest version.